Frequently Asked Questions

Q: What kind of wax do you use in your candles?
A: All of our candles are made with 100% natural rapeseed and coconut wax. It’s eco-friendly, biodegradable, vegan, and provides a cleaner, longer burn compared to paraffin.

Q: Why do you use cotton wicks?
A: We use eco-friendly cotton wicks that are zinc and lead-free. They give an even burn and ensure the best fragrance throw.

Q: Where do your fragrances come from?
A: We carefully source all of our fragrance oils from trusted UK suppliers, ensuring high-quality, long-lasting aromas.

Q: How long do the candles burn for?
A: Each candle has an approximate burn time of 40–45 hours when cared for properly.

Q: Can I recycle the packaging?
A: Yes! Our jars are reusable, and all of our packaging is recyclable. We encourage you to repurpose or recycle wherever possible.

Q: Do the candles come with instructions?
A: Absolutely. Every candle is shipped with safety guidance and care tips to make sure you get the best burn and longest life from your candle.

Q: Do you accept refunds or returns?
A: Unfortunately, we do not accept refunds or returns as each candle is handmade in small batches. However, if you ever experience an issue with your order, please get in touch—we’re always here to help.